Quality Metrics
At Perry Avenue Family Medical Center, we are committed to delivering exceptional healthcare services and continuously improving the patient experience. We employ a range of methods to assess our performance and guide quality improvement efforts, including: Chronic Disease Management, Care Coordination, and Patient Satisfaction Surveys.
By actively monitoring these quality metrics and incorporating patient feedback into our improvement initiatives, we strive to uphold the highest standards of healthcare delivery and ensure the well-being of our community.
Chronic Disease Management
We monitor and analyze performance data on care measures for chronic conditions on a quarterly basis. This allows us to evaluate the quality of care provided to patients with chronic illnesses and identify areas for improvement.
Care Coordination
Our goal is to ensure seamless coordination among healthcare teams to meet patient needs and enhance health outcomes. We coordinate care across various providers and specialties, including physicians, nurses, pharmacists, and behavioral health specialists. We measure the effectiveness of our care coordination efforts quarterly, addressing any gaps to optimize patient care.
Patient Satisfaction Surveys
We value feedback from our patients and regularly conduct satisfaction surveys to gather insights into their experiences. These surveys cover every aspect of the patient journey, including access to care, registration process, interactions with providers, facility environment, and support staff. The feedback collected is carefully reviewed and integrated into our strategic planning to enhance services and elevate the quality of care provided to our patients.